Client Support
Quick answers for current Mayer Networks clients: submit a ticket, or call for live support.
Support options
Support requests
Ticket Portal
Open a new support request, review existing tickets and communicate with the Mayer Networks support team through our client portal.
Open ticket portalLive support
Phone Support
618.529.4922- Monday–Friday Support
- 7:00 AM – 5:00 PM
- After-Hours Support
- Live after-hours support is available for Mayer Networks Managed Services clients. Call the same number, 618.529.4922.
The same number, 618.529.4922, is used for both normal business-hours support and after-hours Managed Services support.
Which support option should I use?
For routine requests and non-urgent issues, submitting a ticket through the client portal is the best way to get your request into the support queue.
For an urgent issue, or if you need live assistance, call Mayer Networks at 618.529.4922. Managed Services clients can also use this number for live after-hours support.
31 second video, captions available
Technology does not stop at 5:00 PM
Calls after hours reach Mayer Networks in Carbondale, where the same engineers who know your environment during the day are the ones picking up. Monitoring runs around the clock; what we do next is set by your service agreement.
Read the transcript
And that should pretty much do it. Yeah. Mayer Networks, this is Dan. Oh, you're locked out, huh? Ah, that's no problem. No, we're here 24/7 for things just like this.
Firewall! Mayer Networks, this is Dan. Oh, a printer issue, huh? Oh, that's okay. We're here 24/7 for things just like this, man. You're working late. So are we.
After-hours availability and response commitments are set by each client's service agreement. Monitoring runs around the clock; what happens next depends on the plan in place.
Let's talk about your technology
Tell us what you are running and what is not working. We will tell you plainly what we would do about it.