Mayer Networks

Managed IT

Your Organization Depends on Technology. Stop Paying to Fix Problems. Start Paying to Avoid Them.

Mayer Networks provides ongoing managed IT services for businesses, government agencies, nonprofits, healthcare organizations and other organizations throughout Southern Illinois. Our managed IT model provides proactive technology management, 24/7/365 support, monitoring, cybersecurity, infrastructure management, Microsoft 365 administration, backup, vendor coordination, documentation, lifecycle planning and strategic guidance. There are two ways to work with Mayer Networks: Fully Managed IT or Co-Managed IT.

Talk With Mayer Networks About Managed ITFully Managed or Co-Managed?

What are Mayer Networks managed IT services?

Mayer Networks is a managed service provider (MSP) based in Carbondale, Illinois, providing ongoing managed IT services and IT support to businesses, government agencies, nonprofits, healthcare organizations and other organizations throughout Southern Illinois. Our managed IT model provides proactive technology management, 24/7/365 support, monitoring, cybersecurity, infrastructure management, Microsoft 365 administration, backup, vendor coordination, documentation, lifecycle planning and strategic guidance.

There are two ways to work with Mayer Networks: Fully Managed IT or Co-Managed IT.

Choose your model

Which Managed IT Model Fits Your Organization?

Both models run on the same Mayer Networks managed-service foundation, the same engineers and the same 24/7/365 coverage. The difference is who holds day-to-day responsibility.

Fully Managed IT

Mayer Networks Becomes Your IT Department.

Best for organizations that:

  • Do not have internal IT staff
  • Want one company to take primary responsibility for technology
  • Want day-to-day IT support handled externally
  • Want 24/7/365 support
  • Want a complete outsourced IT department
  • Want predictable technology management

Mayer Networks becomes the primary IT team responsible for users, systems, infrastructure, Microsoft 365, cybersecurity, backup, vendors, documentation, planning and support.

Explore Fully Managed IT

Co-Managed IT

Keep Your IT Team. Give Them a Bigger One.

Best for organizations that:

  • Already have internal IT
  • Need more engineering depth
  • Want 24/7/365 coverage behind the team
  • Need cybersecurity support
  • Need project capacity
  • Want access to additional tools and escalation resources
  • Want to strengthen internal IT rather than replace it

Mayer Networks works alongside internal IT, providing additional engineers, cybersecurity, monitoring, escalation, tools, coverage and project resources.

Explore Co-Managed IT

No internal IT? Fully Managed IT

Already have internal IT? Co-Managed IT

The shared foundation

What Both Managed IT Models Have in Common

Whichever model fits, the underlying Mayer Networks managed-service foundation is the same.

  • 24/7/365 support

    Managed clients have access to Mayer Networks support around the clock.

  • Proactive monitoring & management

    We monitor covered systems and work to identify issues before they become larger disruptions.

  • Cybersecurity

    Mayer Networks can provide the required cybersecurity layers based on the client's agreement and security design.

  • Microsoft 365

    Administration, identity, licensing, Teams, SharePoint, OneDrive and related support.

  • Infrastructure

    Servers, virtualization, networking, cloud and related infrastructure management.

  • Backup & recovery

    Backup oversight, recovery planning and disaster-recovery capabilities where included.

  • Vendor coordination

    We help coordinate technology vendors so the client is not trapped between providers pointing at one another.

  • Documentation

    The technology environment is documented and maintained rather than existing only in someone's memory.

  • Lifecycle & budget planning

    Mayer Networks helps identify aging equipment, major projects and future technology requirements before they become emergencies.

  • Predictable monthly relationship

    Both models are built around an ongoing managed-service agreement rather than reactive hourly support.

Exact scope, cybersecurity layers and included capabilities are defined in each organization's agreement.

Aligned incentives

Different Models. Same Managed IT Philosophy.

Whether Mayer Networks becomes the complete IT department or works alongside an internal IT team, the underlying philosophy is the same: stop paying to fix problems, start paying to avoid them.

Hourly break/fix

  1. Something breaks
  2. Work stops
  3. A technician bills
  4. Wait for the next problem

Mayer Networks managed IT

  • Monitor
  • Maintain
  • Secure
  • Document
  • Plan
  • Improve

A managed agreement aligns Mayer Networks with the client around a quieter environment instead of a busier invoice.

We are not selling IT hours. We are building an ongoing technology relationship.

Budgeting

Predictable IT Instead of Surprise IT

Mayer Networks managed IT is built around a predictable monthly agreement rather than an invoice that grows every time something goes wrong.

A monthly agreement, not an hourly meter

Support, monitoring, maintenance and administration are the work the agreement is built around, so nobody in your organization hesitates to ask for help because of what the call might cost.

Qualifying project labor can be included

Selected Mayer Networks packages can incorporate qualifying project labor that another MSP might bill separately. Which projects qualify depends on the package and the scope agreed with your organization.

How this works under Fully Managed ITHow this works under Co-Managed IT
Technology planned against a budget cycle, not a failure

How an engagement runs

  1. Step 1

    Assessment

    We inventory systems, users, network equipment, licensing, backups and security controls, then document what exists and what puts the organization at unreasonable risk.

  2. Step 2

    Stabilize

    We correct the issues that cause the most disruption first: failing hardware, unsupported systems, unprotected identities, backups that have never been tested.

  3. Step 3

    Operate

    Monitoring, patching, support and administration run continuously, and complex technical issues are handled by experienced Mayer Networks engineers.

  4. Step 4

    Plan

    We review the environment with you on a recurring basis: what is aging, what is at risk, what should be budgeted, what should change next year.

Built for Businesses and Government Organizations

Mayer Networks supports both private-sector and public-sector environments throughout Southern Illinois. Government organizations may particularly value:

  • 24/7/365 support
  • Predictable budgeting
  • Lifecycle planning
  • Vendor coordination
  • Cybersecurity
  • Multi-building support
Government Technology Services

Why Mayer Networks

Why Mayer Networks?

Managed IT is a long relationship. These are the reasons organizations across the region keep it with us.

  • Southern Illinois since 2006

    Serving Southern Illinois since 2006. Managed IT has been the core of the business.

  • Local engineers

    Remote and onsite support delivered by people based in the region.

  • 24/7/365 managed client support

    The relationship does not end when the office closes.

  • Broad expertise

    Managed IT, cybersecurity, cloud, Microsoft 365, backup, VoIP and infrastructure under one partner.

  • Public-sector experience

    Counties, municipalities, public-safety environments and other government organizations.

  • Real infrastructure

    Mayer Networks operates private infrastructure in Carbondale and the operational tools behind it.

Where we provide onsite supportGovernment technology services

Which Model Fits You?

If nobody internally owns technology, Fully Managed IT gives your organization a complete IT department. If you already have internal staff, Co-Managed IT gives them depth, coverage and specialists behind them. Not sure which one? We will tell you plainly.

Explore Fully Managed ITExplore Co-Managed IT

Prefer to talk it through first? Call Mayer Networks or use the contact form.

30 second video, captions available

What clients say about Mayer Networks

Diederich has run its IT with Mayer Networks for more than a decade. In this recorded statement, the owner explains what he weighed before outsourcing IT, and what he got back once he did.

“It removed the headache as a business owner of managing my IT needs.”

Client statement recorded on camera. Name and title are withheld pending the client’s written approval.

Read the transcript

For the last decade or longer, I have used the services of Mayer Networks. There were ways to work around needing a provider like Mayer Networks, but ultimately, when you added up the cost year to year, it was a fair price that delivered a very high quality.

It removed the headache as a business owner of managing my IT needs.

Why Mayer Networks

  • One organization accountable for support, engineering, security, infrastructure and communications.
  • Responsive remote and onsite support from engineers based in Southern Illinois, not a queue in another time zone.
  • Complex issues can be addressed by experienced Mayer Networks engineers with expertise across Microsoft, networking, virtualization, cybersecurity, cloud infrastructure and business applications
  • Private cloud infrastructure we operate ourselves when hosting is the right answer
  • Government and regulated-industry experience

Security considerations

  • Multi-factor authentication on administrative and remote access
  • Endpoint protection and detection deployed and monitored
  • Patch and vulnerability management on a defined cadence
  • Backup coverage verified rather than assumed
  • Least-privilege administrative access

Questions

Frequently asked questions

Still have a question? Call 618-529-4922 or send us the details.

How much does managed IT cost?

Managed IT is normally priced monthly based on the number of users and devices, the systems in scope and the security and backup services included. Pricing is developed after an assessment so it reflects the actual environment rather than a guess. Contact us for a scoped proposal.

What size organizations does Mayer Networks support?

We support small offices through multi-location organizations and public-sector agencies with many departments and buildings.

Is support available after hours?

Yes. Managed clients have access to Mayer Networks support 24 hours a day, 7 days a week, 365 days a year. Coverage arrangements and how after-hours requests are handled are defined in the agreement.

Can project work be included in the monthly agreement?

Depending on the managed-service package, project work that another provider would bill separately can be incorporated into the monthly agreement. Which projects qualify depends on the package and scope agreed with your organization.

Do you provide onsite IT support?

Yes. We provide remote support and onsite support throughout Southern Illinois and surrounding areas. Much of what we do is remote because it is faster, but hardware, network and facility work happens onsite.

Can Mayer Networks work alongside our internal IT staff?

Yes. Co-managed IT is a common arrangement where internal staff handle day-to-day needs and we provide engineering, security, infrastructure and after-hours coverage.

Can you support multiple locations?

Yes. We support organizations with multiple offices, clinics, plants and public buildings, including the networks and communications that connect them.

What happens if we already have contracts with other vendors?

We coordinate with existing software, carrier and equipment vendors on your behalf. Replacing a vendor is a decision we would recommend only when there is a specific reason.

Industries that rely on this

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Let's talk about your technology

Tell us what you are running and what is not working. We will tell you plainly what we would do about it.

Talk With Mayer Networks618-529-4922